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The contributors to the Consumer Law & Policy blog are lawyers and law professors who practice, teach, or write about consumer law and policy. The blog is hosted by Public Citizen Litigation Group, but the views expressed here are solely those of the individual contributors (and don't necessarily reflect the views of institutions with which they are affiliated). To view the blog's policies, please click here.

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Monday, September 25, 2006

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buy wholesale

Often we forget the little guy, the SMB, in our discussions of the comings and goings of the Internet marketing industry. Sure there are times like this when a report surfaces talking about their issues and concerns but

Oghene Emasogbe

Please I am in dire stress. I bought a washing machine from someone in onitsha but it was cloned. I paid for an ignis washing machine but later found out that the machine that was delivered to me is another make . Ignis was printed on the one supplied to me. The manual also bears ignis. I discovered when it had problem that it was a fake ignis was supplied to. My friend who had an ignis machine said he doubted if I actually bought the right type. Please I want to legally address this . What can CPC help me to do ?

Ade

PLs Help. Metrodigital is ripping me off!!!!!!!
I bought/subscribed to metrodigital cable (TV) services last month and the very day I ssubscribed it didnt work for 3-days. I called the very first day and the very first thing the person that picked it said was that I'm oweing I should go and pay. I was greatly annoyed. My brother picked the phone and expressed his anger. The person apologised and said we should check back. Well it didnt work for 3 days. When it wa stime to pay for the month of March, I was expecting them to give a form of compensation and all they told me is that they are sorry there is nothing they can do.

Now they are at it again. tonight is the 4th night with no service. I called during he day and the first defence was that probably I'm oweing......as usual they've asked me to call back again tomorrow. Really this is very unfair. To cap it all they dont have any customer care unit. The person you talk with is simply the person who double as the sales contact in Port-Harcourt......pls help things should not continue this way......please I'm available for follow up.

Thanks.

SHA

Dear sir,

I am an MTN customer and i have noticed for over a week now that every time i load an MTN card, MTN takes the money off, sometimes without me even making a call. I have tried to reach MTN help line several times after this but it never went through, i finally got through to MTN on a colleague's phone as he also had called them to make the same complaint. The customer service person (Dayo from Lagos Ofice) was unwilling to do his job or help at all. At first he blamed it on the service problems and later was adamant that he could see my details past the previous night card that was taken. He bacame rude and wouldnt listen to me, he then said that he would get back to me on that.

My complaint is why should MTN that charges the highest call fees and never gives its customers a decent free air time be the one to be taking its customer's money just like that, without refund???? do they do that in South Africa? they have very unprofessional customer service person, who deems it right to talk to customers anyhow.

This act is not just annoying and bad but it is also theft from the customer, a shittty(pardon my word) act, an act of burglary,nastiness and rudeness.

Please can i find help, here?

Ashina Banke

I want to commend the fire service office of Makurdi in Benue State for a display of prompt service. I was highly impressed infact, the entire family was when on the 07/01/10, at about after 9am fire engulfed a building next to ours, we phoned the fire service and in less than five minutes they arrived. Please, keep on with the good work, it is what we nigerians especially need.

rita osuagwu

pls i would like to be a member of group.thanks, i really enjoyed what i read and am interested.

Akhideno Uyi E

please how can i be a member of your organization,am really looking forward joining you.Thanks

WETBEN TOBI

PLEASE MAY I KNOW WHERE YOUR OFFICES ARE IN NIGERI. THANKS. WETBEN TOBI

Sunday Ogunrinde

No.4, Gana Street, Off Bobo Close, Maitama, Abuja.
4th April, 2009.

PURCHASE OF AC SPLIT UNIT AT THE LG OFFICE LOCATED
AT NO. 34, AMINU KANO CRESCENT, WUSE II, ABUJA, WHICH EVENTUALLY GOT BURNT

Sir,
I reverently write to bring to your notice, the illicit act which was perpetrated by the above-mentioned LG Office located at 34, Aminu Kano Crescent Wuse II, Abuja. The Office supplied me a substandard 1.5 HP Split AC Unit which eventually almost claimed my life when it caught fire after the installation by the same Office. The ipso facto of the situation is as follows:
2. On the 11th March, 2009 at about 0912 hours, a Split Unit 1.5 HP was purchased from the above-mentioned Office for a sum of seventy-five thousand Naira (N75,000:00) only. On 13th March, 2009 at about 1028 hours, a sum of seven thousand, five hundred Naira (N7,500:00) only was further paid as an installation fee, after much persuasion, on 16th of March, 2009, one Segun SUNDAY, a technician from the Office was directed, to install the A/C at my residence, located behind the Glo Communication Office, Wuse II, Abuja. During the installation, SUNDAY, the technician observed that all the accessories that were packed along with the AC Unit were not compatible; and asked me to go back to the LG Office to collect the well-suited ones; he pleaded that I should not let them know that he was the one who revealed the anomaly. Having collected the items, he requested me buying a socket plug and a 2 yard of wire to enable him add to the one attached to the A/C. The items were bought for him as well.
3. To my chagrin, on 30th March, 2009, the Split AC Unit caught fire from within which also affected the socket and as a result, got the window blind burnt. The incident was reported to the LG Office immediately but since then, the LG Office has been proving stubborn and lackadaisical towards the issue at stake.
4. Sir, in view of this dastardly and immoral act couple with cunning ways of swindling people through supply of substandard goods to customers, I will be grateful, if you could interven to assist me warn the LG Office to either refund the sum of eighty-two thousand, five hundred Naira (N82,500:00) or replace the burnt Unit with well-matched accessories.
5. Copies of the receipts issued in this regard, are available for authentication.
6. Thanks for your anticipated co-operation,


Sunday OGUNRINDE

MRS OMONIGHO OGBE

I ALSO BOUGHT 7 PACKS OF EMTRIM FROM A CHEMIST WHERE I USUALLY BUY DRUGS CLOSE TO MY OFFICE AND OBSERVED THAT THEY WERE FAKE. UNLIKE THE ORIGINAL DRUGS, THIS ONE BREAKS EASILY AND LOOKED LIKE CHALK. I TOOK THEM BACK TO THE CHEMIST AND THEY PLEADED WITH ME THAT THE FACT MAY HAVE BEEN FROM THEIR SUPPLIER. THEY COMPENSATED BY REPLACING THEM WITH ORIGINALS BUT I FELT BAD BECAUSE I KNOW THAT INNOCENT PERSONS MAY SUFFER IF I DONT REPORT THIS INCIDENT

MRS OMONIGHO OGBE

I BOUGHT 2 REFILL PACKS OF MILCOW, OPENED A PACK AND OBSERVED THAT IT WAS BAD. I LEFT IT IN THE CONTAINER I HAD POURED IT IN AND ABANDONED IT. UNKNOWN TO ME, MY YOUNGER SISTER DRAKE IT AND STOOLED FOR DAYS. IT WAS WHEN I ENQUIRED AS TO WHAT SHE HAD TAKEN THAT SHE TOLD ME THAT SHE DRANK THE MILCOW I HAD ABANDONEDIN THE CONTAINER. I WENT TO THE SHOP I BOUGHT THEM FROM AND THE LADY TOLD ME THAT SHE OBSERVED THE SAME THING FROM THE PACK SHE TOOK HOME FOR HER FAMILY.

Dedoyin

Hey, I also bought a bottle of Fanta and was about to open when i noticed dirt inside it...I ignored and then went for another and i found the same thing inside the other...I was so mad...No i am taking it up against the company...I think it is just wrong... I came here and i found that 2 other people had experienced the same thing...This obviously means the company lacks standards plus they are negligent. I won't mind some tips on how to get them to pay dearly for this... I plan on using the media(this age of social networking) to show the whole world what i saw and do as much damage to the brand as possible...It's unacceptable..

owoseye A.O

please ow do we know the answers or responses you gave to all the asked question?

Becky

Please kindly send your Agencies Address to me.
Thanks

TOBA TIAMIYU

I HAVE BEED USING DSTV FOR A LONG TIME NOW. SOMETIMES 2 WEEKS AGO I COULD NOT GET GOOD SIGNAL AND I CALLED CUSTOMER CARE. I WAS TOLD THAT MY DECODER CAN NOT WORK BECAUSE ITS AN OLD MODEL. THE MODEL NOW IS DSD 977. I WAS TOLD TO GO FOR A DECODER SWAP. I HAVE BEEN TO THE IKEJA OFFICE AND WAS TOLD THAT THEY HAVE RUN OUT OF DECODER FOR SWAPPING. I HAVE ALSO PIAD FOR NEW MONTHS SUBSCRIPTION. I CALLED THE CUSTOMER CARE TO TELL THEM THAT I CAN NOT GET THE DECODER FOR SWAPPING. I WAS TOLD TO GO AND BUY A NEW DECODER FOR THE SUM OF N19,000. PLEASE IS IT MY FAULT FOR BEING A LOYAL CONSUMER FOR SO LONG. IF THEY HAVE RUN OUT OF DECODERS FOR SWAPPING IS IT NOT RIGHT FOR THEM TO GET NEW STOCK.THIS IS BECAUSE PEOPLE HAVE BEEN GIVEN NEW DECODERS FOR SWAPPING. I KNOW THINGS LIKE THIS WILL NEVER HAPPEN IN THIER HOME COUNTRY IN SOUTH AFRICA. BECAUSE THIS IS NIGERIA WHERE PEOPLE FROM EVEN THIRD WORLD COUNTRIES TREAT US LIKE DIRT AND OUR GOVEMENT WILL NEVER TAKE ACTIONS. IF THIS IS A PRICE FOR LOYALTY OVER THE YEARS FOR USING A PRODUCT I THINK THIS IS NOT GOOD ENOUGH

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