With all the content we've drawn recently from the New York Times, it's nice to get some traffic going the other way. So I'm pleased to report that the Times printed my letter about inflated consumer transaction costs and the denial of claims by elderly holders of long term care insurance policies (about which I blogged here on Monday). The letter reads:
Many businesses, not just insurers, find it in their interest to interpose obstacles for consumers asserting their rights (ever buy something because of a rebate offer and then not collect the rebate?). Lawmakers should turn their attention to this practice of inflating consumer transaction costs.
You can read other letters on the same subject here.