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Friday, May 01, 2009

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Joe Consumer

How about pushing for customer notification on a regular basis, such as when the notices are provided, on statements, and online, of their current option status? I've opted out of junk mail from American Express approximately 3 times (thrice by mail, thrice by phone), and yet they kept sending it to me for months, and they couldn't confirm that I'd been opted out of mail solicitations when I called to ask. After those 6 contacts, I logged in and found that at least AMEX provides the status online and the ability to change it. I found that was STILL not opted out, and did so online, and closed my AMEX account on a fourth call.

This article is about privacy and dispute option status; I know of no financial institution that provides either option status in any written form at all.

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