Coordinators

Other Contributors

About Us

www.clpblog.org

The contributors to the Consumer Law & Policy blog are lawyers and law professors who practice, teach, or write about consumer law and policy. The blog is hosted by Public Citizen Litigation Group, but the views expressed here are solely those of the individual contributors (and don't necessarily reflect the views of institutions with which they are affiliated). To view the blog's policies, please click here.

« House Passes Creditcard Holders' Bill of Rights | Main | More on the Credit Card Holders' Bill of Rights »

Friday, May 01, 2009

Comments

Joe Consumer

How about pushing for customer notification on a regular basis, such as when the notices are provided, on statements, and online, of their current option status? I've opted out of junk mail from American Express approximately 3 times (thrice by mail, thrice by phone), and yet they kept sending it to me for months, and they couldn't confirm that I'd been opted out of mail solicitations when I called to ask. After those 6 contacts, I logged in and found that at least AMEX provides the status online and the ability to change it. I found that was STILL not opted out, and did so online, and closed my AMEX account on a fourth call.

This article is about privacy and dispute option status; I know of no financial institution that provides either option status in any written form at all.

The comments to this entry are closed.

Subscribe to CL&P

RSS/Atom Feed

To receive a daily email of Consumer Law & Policy content, enter your email address here:

Search CL&P Blog

Recent Posts

August 2015

Sun Mon Tue Wed Thu Fri Sat
            1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31