Yesterday we blogged about the Times article that credit bureaus give special treatment to VIPs. Today Senator Blumenthal asked the credit bureaus to confirm or deny the Times claim that VIPS reporting errors errors are treated differently than other consumers. He also posed the following queries:
- Please describe your process for resolving consumer disputes.
- Does your company maintain a V.I.P. list of consumers who receive special consideration, or are all consumers treated equally?
- If your company does offer a V.I.P. list, how do the services offered to these consumers differ from the services offered to the majority of consumers?
- If your company does offer a V.I.P. list, how does your company determine whether a consumer should receive preferential treatment?
- If your company does offer a V.I.P. list, are consumers on that list aware of placement on such list?
- What percentage of your company’s reports contain potential errors? What percentage contain serious errors?
- On average, how long does it take your company to resolve an error once a consumer has disputed an item on the consumer’s credit report? If your company maintains a V.I.P. list, please list the average time for a consumer on that list, as well.
The responses should make for interesting reading.