Here, authored by Thomas Stipanowich of Pepperdine, Nancy Welsh of Penn State University, Lisa Blomgren Bingham of Indiana University Bloomington - School of Public & Environmental Affairs (SPEA) and University of Nevada, Las Vegas, William S. Boyd School of Law, and Lawrence R. Mills. Here's the abstract
Building upon the work of the ABA Dispute Resolution Section's Consumer Arbitration Study Group, a National Roundtable on Consumer Arbitration was held in February, 2012, at Pepperdine University and was co-sponsored by Pepperdine School of Law, the Straus Institute for Dispute Resolution, and Penn State University, Dickinson School of Law. This Summary Report and its attachments: 1) summarize the discussions at the Roundtable and the Planning Committee’s conclusions; 2) provide an overview of related empirical studies and the range of dispute resolution programs and processes available to resolve consumer disputes; and 3) include an annotated list of key resources. Several work groups have been formed to carry on the work of this National Roundtable. A second National Roundtable focusing on employment dispute resolution will take place in September, 2012, at Penn State University, Dickinson School of Law.