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The contributors to the Consumer Law & Policy blog are lawyers and law professors who practice, teach, or write about consumer law and policy. The blog is hosted by Public Citizen's Consumer Justice Project, but the views expressed here are solely those of the individual contributors (and don't necessarily reflect the views of institutions with which they are affiliated). To view the blog's policies, please click here.

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Friday, January 11, 2013

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Steve Rhode

It's interesting, the advice I give to companies consumers complain about is how easy it is to turn an online complaint into a shinning example of exceptional customer service. Yet, most companies just are not smart enough to do it. They appear to insist in taking an unfortunate situation and making it worse.

Here is my online guide, "How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose."

http://getoutofdebt.org/32199/how-to-handle-a-consumer-complaint-like-a-pro-and-come-out-smelling-like-a-rose

Seriously, it's not that hard to treat it as a golden opportunity and win more customers. In the online world, companies don’t get a bad reputation, they make one with their heavy handed treatment of unhappy consumers.

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