Other Contributors

About Us

The contributors to the Consumer Law & Policy blog are lawyers and law professors who practice, teach, or write about consumer law and policy. The blog is hosted by Public Citizen Litigation Group, but the views expressed here are solely those of the individual contributors (and don't necessarily reflect the views of institutions with which they are affiliated). To view the blog's policies, please click here.

« The Supreme Court's Mootness Ruling in Already v. Nike | Main | Omri Ben-Shahar Paper Looks at Which Consumers Are Hurt Most by Arbitration Clauses »

Friday, January 11, 2013


Steve Rhode

It's interesting, the advice I give to companies consumers complain about is how easy it is to turn an online complaint into a shinning example of exceptional customer service. Yet, most companies just are not smart enough to do it. They appear to insist in taking an unfortunate situation and making it worse.

Here is my online guide, "How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose."

Seriously, it's not that hard to treat it as a golden opportunity and win more customers. In the online world, companies don’t get a bad reputation, they make one with their heavy handed treatment of unhappy consumers.

The comments to this entry are closed.

Subscribe to CL&P

RSS/Atom Feed

To receive a daily email of Consumer Law & Policy content, enter your email address here:

Search CL&P Blog

Recent Posts

June 2018

Sun Mon Tue Wed Thu Fri Sat
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30