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The contributors to the Consumer Law & Policy blog are lawyers and law professors who practice, teach, or write about consumer law and policy. The blog is hosted by Public Citizen Litigation Group, but the views expressed here are solely those of the individual contributors (and don't necessarily reflect the views of institutions with which they are affiliated). To view the blog's policies, please click here.

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Friday, September 08, 2006


Qiurong Ye

Dear Madam/Sir...I am the voipzoom's customer which I paid monthly fee for me to make phone call through the internet. but they blocked my connecting all the time which is unreasonable. It is unfair to me that I paid money but can not get properly service. can you tell me what to do? and I dont know where I can get my rights back.

Christine Riefa

I would advise any consumers experiencing difficulties to get in touch with the ECC NET. For more information, see:
However note that consumers resident outside of the EU may find that the help those centres are able to provide is very limited.


Can someone offer help or direction as to where I can obtain consumer protection with a hostel in Barcelona and a Travel agent in Athens, Greece.
Both laugh when I call to register complaints with them as tell me they cant speak english (this is the managers) then hang up on me. The hostel took money without permission and the travel agent took our money but didnt deliver the tickets.. sort of like a scam I guess..


In the United States, we have a tendency to forget that there are other legal institutions that are trying to come up with solutions to the same problems facing us, and that we might learn something from those institutions. For those of us who are completely unschooled in how consumer protection works in Europe, this is good starting point. I'm looking forward to your comparative insights and updates.

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