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Thursday, July 14, 2016

Traffic safety laws improve safety

Data compiled by the Auto Insurance Center shows that in states with tougher driving laws, fewer motorists die in auto accidents. Comparing speed limits, teen driving restrictions, and seat belt laws in the states, the Auto Insurance Center found a direct relationship between tougher laws and fewer deaths.

To explore whether states with stricter laws experience better safety outcomes, the Auto Insurance Center compared each state’s laws with the latest data from the National Highway Traffic Safety Administration’s Fatality Analysis Reporting System (FARS).

The results, in a reader friendly format, are here. A Washington Post story on the findings is here.

Posted by Allison Zieve on Thursday, July 14, 2016 at 11:42 AM | Permalink | Comments (0)

The National Financial Capability Study and Student Debt Ignorance

by Jeff Sovern

Allison posted yesterday about the National Financial Capability Study.  GW Business School professor Annamarie Lusardi has a  Wall Street Journal essay titled So Much Student Debt, So Much Ignorance, about what the Study, which she co-authored, shows about student debt. An excerpt:

The latest NFCS data find that about one-in-five loan holders do not know the terms of their student loans. For example, they can’t say whether their monthly payments are determined by their income. And the majority (54%) of borrowers did not calculate their monthly payments when they took out their most recent loan.

Her remedy is to increase financial literacy education. Personally, I'm skeptical about whether that would work.

Posted by Jeff Sovern on Thursday, July 14, 2016 at 11:33 AM in Student Loans | Permalink | Comments (1)

Senate Democrats press regulators to prevent another Trump U

The Washington Post reports today:

Sen. Elizabeth Warren (D-Mass.) and other Senate Democrats are calling on federal regulators to step up efforts to protect consumers from educational programs that engage in fraud and deceptive marketing, in light of the ongoing case against Trump University.

In a letter sent Wednesday to the heads of the Federal Trade Commission, Department of Veterans Affairs, Consumer Financial Protection Bureau and Education Department, the lawmakers urge the agencies to create an online tool that alerts and warns potential students of companies posing as universities without a state license, charter or accreditation. They also asked the agencies to “enhance and prioritize” enforcement of federal consumer-protection laws that prohibit deceptive practices by businesses or “individuals who lend their names to sham outfits.” The senators are seeking a response by the end of August.

The full story is here.

Posted by Allison Zieve on Thursday, July 14, 2016 at 11:31 AM | Permalink | Comments (0)

Wednesday, July 13, 2016

FINRA study: Americans’ Financial Capability Growing Stronger, but Not for All Groups

Study results released yesterday by the FINRA Investor Education Foundation found that, although Americans as a whole are feeling less financial stress, making ends meet remains a daily struggle for millions — particularly women, millennials, African-Americans, Hispanics, and those lacking a high school education.

Among the study’s most significant findings: 

  • More than one in five Americans (21 percent) have unpaid medical debt, and women are more likely than men to put off medical services due to cost, such as seeing a doctor, buying needed prescriptions or undergoing a medical procedure;
  • Nearly half of respondents with a high school education or less could not come up with $2,000 in 30 days in the event of an emergency (45 percent) compared to only 18 percent for respondents with a college degree;
  • Twenty-nine percent of 18 to 34-year olds with a mortgage have been late with a mortgage payment, compared with 7 percent for the 55+ age group;
  • Hispanics and African-Americans are much more likely to use high-cost forms of borrowing like pawn shops and payday loans compared to whites—39 percent for African-Americans, 34 percent for Hispanics and 21 percent for whites; and
  • Only 37 percent of respondents are considered to have high financial literacy, meaning they could answer four or more questions on a five-question financial literacy quiz—down from 39 percent in 2012 and 42 percent in 2009.

However, the percentage of respondents reporting no difficulty in covering monthly expenses and bills  increased from just over a third in 2009 (36 percent) to nearly half in 2015 (48 percent), and the percentage of respondents with emergency funds increased from 35 percent in 2009 to 46 percent in 2015.

The report, entitled "Financial Capability in the United States 2016,"  is available here. The webpage allows readers to see either national or individual state findings.

Posted by Allison Zieve on Wednesday, July 13, 2016 at 02:41 PM | Permalink | Comments (0)

Hnylka Article on Rule 68 and Mooting Class Actions

Joseph M Hnylka of Nova Southeastern has written Continuing to Litigate after You Have Won: Courts Defy Article III to Avoid Mooting TCPA Class Actions, Despite Defendants’ Rule 68 Offers of Complete Relief, 64 Drake Law Review (2016).  Here's the abstract:

Every day, thousands of ordinary Americans receive unwelcome faxes, text messages, and prerecorded telephone calls (frequently referred to as “robocalls”). The proliferation of these unwelcome messages has increased at an astronomical rate. In 2015, the Federal Trade Commission (FTC) reported that it received approximately 150,000 complaints each month. This dramatic increase occurred despite Congress’s enactment of the Telephone Consumer Protection Act (TCPA) in 1991, which was meant to restrict dramatically such unwelcome calls, texts, and faxes, and to protect the privacy interests of consumers. Because the recovery under the TCPA is limited to $500 per violation, many consumer suits under the TCPA are filed as class actions under Federal Rule of Civil Procedure 23. The Rule 23 class action mechanism appears to be tailored to such small regulatory actions. However, defense counsel, confronted by the increasing number of class actions filed against their clients, searched for an effective response to fend off these class actions aggressively and advocate for their clients. Defense counsels’ “weapon of choice” appears to be Federal Rule of Civil Procedure 68. Rule 68 permits defense counsel to serve an offer of judgment on the opposing party. The rule is a procedural one, intended to encourage settlement and avoid litigation. The rule achieves these goals by shifting costs: “If the judgment that the offeree finally obtains is not more favorable than the unaccepted offer, the offeree must pay costs incurred after the offer was made.” One thing not addressed by the language of Rule 68 is the effect, if any, of an unaccepted offer on the justiciability of the plaintiff’s claim under the Constitution’s Case or Controversy Clause. In TCPA class actions, one strategy used by defense counsel to fend off suits has been to make a Rule 68 offer of judgment to the named class representative for the statutory maximum that a plaintiff could recover on his individual claim, prior to plaintiff’s filing of a motion for class certification, in order to moot the named representative’s individual claim and the entire class action. In other words, defense counsels’ position is that when the named plaintiff is offered all that he could possibly receive from suit and has not yet moved to certify a class, there is no longer a case or controversy under Article III, and the case is moot. In Gomez v. Campbell-Ewald Co., the Supreme Court attempted to resolve a Circuit Court split as to whether a Rule 68 offer of judgment, made before a plaintiff moves to certify the class, moots the named plaintiff’s claim and the entire class action. However, rather than resolving the split, the Court’s opinion only provided a temporary solution, and the Court postponed a definitive resolution of the matter for another day. The Gomez majority noted: “[w]e need not, and do not, now decide whether the result would be different if a defendant deposits the full amount of the plaintiff’s individual claim in an account payable to the plaintiff, and the court then enters judgment for the plaintiff in that amount.” This Article takes the position that both Article III and the Supreme Court’s precedent compel the conclusion that a defendant’s Rule 68 offer of complete relief, when made before the plaintiff moves for class certification, moots not only the plaintiff’s individual claim, but also the entire action. The article maintains a contrary conclusion would run afoul of Article III and undermine the “personal stake” requirement set forth in the Supreme Court’s Article III jurisprudence. Because this Article was in final production at the time the Supreme Court issued its recent decision in Gomez, the Court’s decision is addressed in the Author’s Addendum, provided at the end of the Article. 

Posted by Jeff Sovern on Wednesday, July 13, 2016 at 12:40 PM in Class Actions, Consumer Law Scholarship | Permalink | Comments (0)

Tuesday, July 12, 2016

Are Validation Notices Valid? An Empirical Evaluation of Consumer Understanding of Debt Collection Validation Notices

by Jeff Sovern

My co-author, Kate Walton, and I have posted a draft of our new article, Are Validation Notices Valid? An Empirical Evaluation of Consumer Understanding of Debt Collection Validation Notices to SSRN.  We would love comments on this version.  Here's the abstract:

A principal protection against the collection of consumer debts that are not actually owed is the Fair Debt Collection Practices Act’s validation notice, which obliges debt collectors demanding payment to notify consumers of their rights to dispute debts and request verification, among other things. No one has ever studied whether consumers understand the notices or what they take away from them. Consequently, for nearly four decades, courts have decided whether validation notices satisfied the FDCPA without ever knowing when or if consumers understand the notices. This Article reports on the first study of that question.

Collectors who prefer that consumers focus on the request for payment rather than a statement of consumer rights will find our results heartening. When we surveyed consumers by showing them a collection letter the Seventh Circuit had upheld against challenge, on most questions respondents did not show significantly better understanding of the validation notice in that letter than on an otherwise identical letter without any validation notice at all. Nearly half the respondents who saw the court-approved letter did not realize it said they could dispute the debt. More than half the court-approved letter respondents seemed confused by the notice’s phrasing about when the collector would assume the debt to be valid. About a quarter did not realize they could request verification of the debt, and nearly all who realized they could seek verification also thought that an oral request was sufficient even though both the statute and notice specify that a writing is required. More than a fifth of respondents thought that if they did not meet the thirty-day deadline specified in the validation notice for disputing the debt, they would have to pay the debt or could not defend against a suit to collect it even if they did not owe the debt. Under the standard the FTC uses for determining deception in surveys, the notice would be found deceptive.

Our results raise troubling questions about the effectiveness of current forms of validation notices, and therefore whether consumers being pursued by collectors for debts they do not owe are appropriately protected. The willingness of courts to approve validation notices that do not serve Congress’s goals creates the illusion of consumer protection without the reality.

Posted by Jeff Sovern on Tuesday, July 12, 2016 at 07:34 PM in Consumer Law Scholarship, Debt Collection | Permalink | Comments (0)

Monday, July 11, 2016

Students Agree to Give Up First Born Child to Join Social Network

by Jeff Sovern

If I had known about this study a few days ago, I would have added it to my list for John Oliver. The study is Jonathan A. Obar & Anne Oeldorf-Hirsch, The Biggest Lie on the Internet: Ignoring the Privacy Policies and Terms of Service Policies of Social Networking Services (2016). The authors administered an experiment to 543 undergrads in a communications class.  The students were offered a chance to sign up for a new social network and were given the opportunity to read the Terms of Service and privacy policy. The following appeared in the TOS:

[A]ll users of this site agree to immediately assign their first-born child to [the social network].  If the user does not yet have children, this agreement will be enforceable until the year 2050.  All individuals assigned to [the social network] automatically become the property of [the social network].  No exceptions.

Judging by the statistics reported in the article, it appears likely that few of the students read the clause.  But some clearly did, because nine students (1.7%) expressed concerns about the clause. Nevertheless, every single one of the students signed up, including the nine who had reservations about the term. Evidently college students really like their social networks.

Here's the authors' abstract:

This paper addresses ‘the biggest lie on the internet’ with an empirical investigation of privacy policy (PP) and terms of service (TOS) policy reading behavior. An experimental survey (N=543) assessed the extent to which individuals ignore PP and TOS when joining a fictitious social networking site, NameDrop. Results reveal 74% skipped PP, selecting ‘quick join.’ For readers, average PP reading time was 73 seconds, and average TOS reading time was 51 seconds. Based on average adult reading speed (250-280 words per minute), PP should have taken 30 minutes to read, TOS 16 minutes. A regression analysis revealed information overload as a significant negative predictor of reading TOS upon signup, when TOS changes, and when PP changes. Qualitative findings further suggest that participants view policies as nuisance, ignoring them to pursue the ends of digital production, without being inhibited by the means. Implications were revealed as 98% missed NameDrop TOS ‘gotcha clauses’ about data sharing with the NSA and employers, and about providing a first-born child as payment for SNS access.

Posted by Jeff Sovern on Monday, July 11, 2016 at 09:35 PM in Consumer Law Scholarship, Internet Issues, Privacy | Permalink | Comments (1)

Schwartz Article on Scalia's Jiggery-Pokery in Arbitration

David S. Schwartz of Wisconsin has written Justice Scalia's Jiggery-Pokery in Federal Arbitration Law, Minnesota Law Review, Vol. 101, Headnotes 75 (2016). Here's the abstract:

"Jiggery-pokery," a phrase introduced into the U.S. Reports by the late Justice Scalia, is emblematic of Justice Scalia's style -- both his lively writing style and his penchant for criticizing his colleagues for judicial practices in which he frequently indulged himself. Though less well-known than his opinions in constitutional or administrative law, Justice Scalia's contribution to federal arbitration law is a prime example of his own jiggery-pokery in statutory interpretation. Federal arbitration law comprises the largely judge-made doctrine under the aegis of interpreting and applying the 1925 Federal Arbitration Act ("FAA"). Justice Scalia's impact in this area boils down to three recent and significant 5"4 majority opinions issued between 2010 and 2013. The purpose and effect of these decisions has been to winkle unconscionability doctrine out of the law of arbitration contracts, and to establish, at least for now, a legal regime in which arbitration clauses can be used by corporate defendants to immunize themselves from class actions. These decisions display reasoning that casts aside both doctrinal fidelity and logic to reach a desired result.

Posted by Jeff Sovern on Monday, July 11, 2016 at 05:35 PM in Arbitration, Class Actions, Consumer Law Scholarship | Permalink | Comments (0)

Consumerist Report on How the House Appropriations Bill Would Hurt Consumers by Preserving Class Action Waivers and Crippling the CFPB

Here. 

Posted by Jeff Sovern on Monday, July 11, 2016 at 05:29 PM in Arbitration, Class Actions, Consumer Financial Protection Bureau, Consumer Legislative Policy | Permalink | Comments (0)

California announces settlement with for-profit online charter school operator in false ad case

California's Attorney General announced on Friday a settlement agreement with K12 Inc., a for-profit online charter school operator, and the 14 affiliated non-profit schools known as the California Virtual Academies (“CAVA Schools”) that it manages, over alleged violations of California’s false claims, false advertising and unfair competition laws. 

As part of the settlement, which is subject to court approval, K12 will provide approximately $160 million in debt relief to the non-profit schools it manages—“balanced budget credits” that were accrued by the schools as a result of the fee structure K12 used in its contracts—and will pay $8.5 million in settlement of all claims.  In addition, K12 agreed to implement significant reforms of its contracts with the CAVA Schools, undergo independent reviews of its services for students with disabilities, ensure accuracy of all advertisements, provide teachers with sufficient information and training to prevent improper claiming of attendance dollars, and change policies and practices to prevent the kinds of conduct that led to this investigation and agreement.  

The settlement resolves an investigation that claims to have found the “virtual” academies operated by K12 in California used deceptive advertising to mislead parents about students’ academic progress, parent satisfaction, their graduates’ eligibility for University of California and California State University admission, class sizes, the individualized and flexible nature of their instruction, hidden costs, and the quality of the materials provided to students.

The California Attorney General's press release, with links to the complaint and settlement agreement, are here.

Posted by Allison Zieve on Monday, July 11, 2016 at 11:42 AM | Permalink | Comments (0)

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