Coordinators

Other Contributors

About Us

www.clpblog.org

The contributors to the Consumer Law & Policy blog are lawyers and law professors who practice, teach, or write about consumer law and policy. The blog is hosted by Public Citizen Litigation Group, but the views expressed here are solely those of the individual contributors (and don't necessarily reflect the views of institutions with which they are affiliated). To view the blog's policies, please click here.

« Stories about people struggling with student loans | Main | My Daughter’s @Delta Disaster Part 2 »

Saturday, June 11, 2022

Comments

James D Doerfler

My experience with getting the BAG was 4 hours on the phone, a missed train out of London (waiting on said bag on day 3) and a quick shopping trip for socks and underwear. My experience with getting COMPENSATED has been 60 days with no response to the initial claim, or a response to the second claim, a 2 hour hold on the phone, an online claim system that can't find the reference number -- and so far 90 minutes today waiting on a text response in their messaging system.

Max Brauer

My experience with Delta is that they only guarantee they will get you and your luggage (perhaps not together) to a specific destination at some general point in time. Might be a different plane at a different time (or day) flight. Might have to wait a day of two for your bags. Might have damaged possessions. But your body and possessions will get there eventually. And they'll compensate you for the hassle, perhaps even giving you a free ticket or refund or something like that. But the hassle just isn't worth it.

Paul Levy

A similar consumer experience was the origin story for my first domain name case: my client Bill Porta's luggage disappeared when he was on his way (via Alitalia) to be the best man at a friend's wedding. The result was Alitaliasucks.com. The site is no longer available but you can read it on the Wayback Machine

https://web.archive.org/web/20040327141003/http://www.alitaliasucks.com/

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Comments are moderated, and will not appear until the author has approved them.

Your Information

(Name is required. Email address will not be displayed with the comment.)

Subscribe to CL&P

RSS/Atom Feed

To receive a daily email of Consumer Law & Policy content, enter your email address here:

Search CL&P Blog

Recent Posts

June 2022

Sun Mon Tue Wed Thu Fri Sat
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30