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Saturday, August 06, 2022

Maybe it's the Chamber that needs to be held accountable: comments on their ad attacking the CFPB

by Jeff Sovern

As you may know, the US Chamber of Commerce has been running commercials attacking the CFPB and its director, Rohit Chopra. If you are going to read further, I suggest you first click on the link to watch the commercial. And now, some comments:

The title of the commercial is "The CFPB Needs to Be Held Accountable." But since the Seila Law decision, the CFPB has been accountable to the president, who can fire the CFPB director without cause. And indeed, former Director Kathy Kraninger left the directorship when President Biden took office, even though her term had not expired. The director also provides a report to Congress and testifies before each house of Congress every six months. To be sure, the CFPB's budget is not set via the appropriation process, which is too often a way of making agencies accountable to lobbyists, like those the Chamber hires. The budgets of other agencies that regulate the financial industry, such as the Fed, are also not subject to the appropriations process. As Fed officials can't be fired by the president, the Fed is less accountable than the CFPB. And yet I don't recall any Chamber commercials complaining about that.

The commercial calls the Bureau a black box and complains that no one knows how or why its decisions are made. But under Director Chopra the CFPB's web site is jammed with press releases, blog posts, etc. And, as noted above, the director takes questions from members of Congress at least four times a year.

The commercial complains that the Bureau has changed rules without any accountability. I've already discussed accountability. As for changing rules, the Bureau under Director Chopra hasn't done much yet with formal regulations. If by changing the rules, the Chamber means that Chopra has not gone through the formal rule-making process before announcing guidance, etc., well, neither did Kathy Kraninger always do so. And until the Court decided Seila Law during Director Kraninger's tenure, the director was less accountable to the president than Director Chopra is now.

The commercial also complains that Director Chopra wants to restrict choice. Here, the commercial reflects a disagreement about what is best for consumers. Too many choices helped land us in the Great Recession because consumers took out mortgages they later couldn't repay. It gets consumers stuck in debt traps. If that's what the Chamber is advocating for, count me out.

Oh and one minor point: I loved it when the Chamber criticized the Bureau for not sticking with "time-tested bipartisan norms" with an agency that is only eleven years old.

The commercial doesn't offer much about the specifics of the actions it is criticizing. We know that the Chamber is unhappy with the Bureau's interpretation of unfairness as embracing discrimination. I wonder how many people would be convinced that the Chamber is correct if it explained that one of the things seemingly underlying the commercial is that it wants financial institutions to be able to engage in discrimination without facing Bureau blowback.

If you are interested in hearing more about the Chamber's perspective, I encourage you to listen to the latest episode of the Consumer Finance Monitor Podcast on which Alan Kaplinsky interviewed Bill Hulse, Vice President of the Chamber's Center for Capital Markets Competitiveness.

Posted by Jeff Sovern on Saturday, August 06, 2022 at 01:21 PM in Consumer Financial Protection Bureau | Permalink | Comments (0)

Friday, August 05, 2022

Bruckner & Ryan paper compares complaints about fintech and traditional student loan lenders & servicers

Matthew A. Bruckner of Howard and CJ Ryan of Louisville and the American Bar Foundation have written The Magic of Fintech? Insights for a Regulatory Agenda from Analyzing Student Loan Complaints Filed with the CFPB, Dickinson Law Review, Forthcoming 2022. Here's the abstract:

This paper looks at consumer complaints about student loan lenders and servicers from the Consumer Financial Protection Bureau’s (CFPB’s) consumer complaint database. Using a novel dataset drawn from 30,678 complaints filed against 212 student loan companies, we analyze consumers’ subjective views about whether traditional or fintech student loan lenders and servicers provide a better customer experience. Overall, we find that consumers initiate far fewer complaints against fintech lenders than traditional lenders. But we find that fintech lenders are twenty-eight times more likely than traditional lenders to receive complaints for making confusing or misleading advertisements. Our data also show that complaints against fintech lenders or servicers have not risen in parallel with greater loan volume by those firms, despite the rising number of complaints being filed against traditional lenders and servicers, as those firms continue to dominate the market share of student loan lending and servicing. We consider various reasons for this difference, including whether this means fintech student loan companies are providing a better consumer experience.

Posted by Jeff Sovern on Friday, August 05, 2022 at 11:07 AM in Consumer Financial Protection Bureau, Consumer Law Scholarship, Student Loans | Permalink | Comments (0)

Thursday, August 04, 2022

GOP legislators accuse CFPB of colluding with states, as Kraninger did

by Jeff Sovern

Three House Republicans have accused CFPB director Rohit Chopra of "colluding with states" and "conspiring with state agencies." And yet, the Trump-nominated CFPB director Kathy Kraninger collaborated with state attorneys general, as for example, in the Bureau's settlement with Nationstar Mortgage. I wonder if the legislators complained about Kraninger colluding with states.

Posted by Jeff Sovern on Thursday, August 04, 2022 at 09:06 PM in Consumer Financial Protection Bureau | Permalink | Comments (0)

Tuesday, August 02, 2022

WSJ: Equifax Sent Lenders Inaccurate Credit Scores on Millions of Consumers

Here but paywalled. Excerpt:

* * * The scores were sometimes off by 20 points or more in either direction, the people said, enough to alter the interest rates consumers were offered or to result in their applications being rejected altogether. * * *

“We have determined that there was no shift in the vast majority of scores during the three-week timeframe of the issue,” Sid Singh, president of Equifax’s U.S. Information Solutions, said in a statement. “For those consumers that did experience a score shift, initial analysis indicates that only a small number of them may have received a different credit decision.” * * *

* * *In a small number of cases, applicants went from having no credit score at all to a score in the 700s—or vice versa, the person said. * * *

Posted by Jeff Sovern on Tuesday, August 02, 2022 at 03:20 PM in Credit Reporting & Discrimination | Permalink | Comments (0)

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