by Richard Alderman

I recently returned from South Africa where I attended the 11th Annual Conference of the International Association of Consumer Law. It was a wonderful, well attended, event with representatives from around the world. It was also an eye opening look at how consumerism is viewed around the world.
Everyone in attendance seemed to share a real concern for protecting consumers, but what struck me the most was what so many countries are doing, and the United States is not. Mandatory pre-dispute arbitration clauses are prohibited in most countries, and there seems to be universal recognition that denying access to the civil justice system through a boiler-plate form contract is not right. Abusive lending practices are under attack in many countries. For example, South Africa recently enacted a new National Credit Act that prohibits the granting of “reckless credit,” and has proposed a law that limits the recovery of interest and fees, including attorney's fees, to the amount of the outstanding balance on the loan. There is also a new Commission that was described as the “new sheriff in town,” and which seems to take its job very seriously. Other countries, such as Australia, have consumer ombudsmen assisting consumers, and take financial education seriously. While many countries around the world are experimenting with various forms of a the class action device to provide redress when the is a small injury to many consumers.
Meanwhile, back at the ranch, we embrace arbitration, defend payday lending, try to eliminate class actions, and deregulate credit terms, including interest rates, to the end of glorious profits for the consumer lending industry. I was asked by one attendee at the Conference why American consumers put up with some of these things, and I realize he had asked the million dollar question. Why do we?







